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Shipping Policy

Effective Date: 15/07/2026
Last Updated: 15/07/2026

Thank you for choosing VRAJOLI.

We are committed to manufacturing and delivering fresh, hygienically packed, and quality-assured food products. This Shipping Policy outlines our shipping procedures, delivery timelines, transportation responsibilities, and related terms.

By placing an order with VRAJOLI, you agree to the terms of this Shipping Policy.

1. Order Processing

All orders are processed after successful order confirmation and payment verification (where applicable).

Processing time may vary depending on:

  • Product availability

  • Order quantity

  • Manufacturing schedule

  • Bulk order requirements

  • Public holidays

  • Business operating days

Orders are generally processed within 1–3 business days, unless otherwise communicated.

2. Manufacturing Before Dispatch

As a food manufacturer, many products are freshly manufactured or packed before dispatch.

Accordingly:

  • Dispatch timelines may vary based on production requirements.

  • Bulk and wholesale orders may require additional processing time.

  • Customers will be informed if production requires additional time.

3. Shipping Methods

Depending on the order location and customer preference, shipping may be arranged through:

  • VRAJOLI Delivery Vehicle

  • Third-Party Logistics Partner

  • Customer’s Own Vehicle

  • Customer-Appointed Transporter

The selected shipping method will be confirmed during the order process.

4. Customer-Arranged Transportation

If the customer chooses to collect goods using:

  • their own vehicle,

  • their own driver,

  • or a transporter appointed by them,

then:

  • Responsibility for the goods transfers to the customer immediately upon handover.

  • VRAJOLI is not responsible for damage, loss, breakage, contamination, delay, or deterioration occurring during transportation.

  • Customers are responsible for ensuring that the vehicle is suitable for transporting food products safely and hygienically.

5. VRAJOLI-Arranged Transportation

Where transportation is arranged by VRAJOLI:

  • We are responsible for the shipment until it is delivered to the delivery address provided by the customer.

  • Products are transported using appropriate packaging and handling procedures.

  • Upon successful delivery and acceptance, responsibility for the products transfers to the customer.

6. Delivery Timelines

Estimated delivery times depend on:

  • Delivery location

  • Transportation method

  • Weather conditions

  • Road conditions

  • Public holidays

  • Operational factors beyond our control

Delivery timelines are estimates only and should not be considered guaranteed delivery commitments.

7. Delivery Inspection

Customers should inspect the shipment immediately upon delivery.

Please verify:

  • Number of packages

  • Product quantity

  • Visible damage

  • Packaging condition

  • Product received as ordered

If any issue is noticed, customers should notify VRAJOLI within 24 hours of delivery with photographs and the Order ID.

8. Incorrect Delivery Information

Customers are responsible for providing accurate:

  • Name

  • Mobile Number

  • Delivery Address

  • PIN Code

  • GST Details (if applicable)

VRAJOLI shall not be responsible for delays, failed deliveries, additional transportation charges, or losses arising from incorrect information provided by the customer.

9. Delivery Attempts

If delivery cannot be completed because:

  • the customer is unavailable,

  • the address cannot be located,

  • contact details are incorrect,

  • or the customer refuses to accept delivery,

additional transportation, storage, or re-delivery charges (if any) shall be borne by the customer.

10. Shipping Charges

Shipping charges are determined based on:

  • Delivery location

  • Order quantity

  • Product weight

  • Transportation method

  • Vehicle type

  • Urgent delivery requirements

Applicable shipping charges will be communicated before order confirmation unless otherwise agreed.

11. Delays Beyond Our Control

Delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to:

  • Heavy rainfall

  • Floods

  • Road closures

  • Vehicle breakdowns

  • Government restrictions

  • Public holidays

  • Natural disasters

  • Transportation strikes

  • Force majeure events

Such delays shall not make VRAJOLI liable for any indirect or consequential losses.

12. Product Handling After Delivery

Once the shipment has been accepted by the customer or their authorized representative, responsibility for:

  • storage,

  • hygiene,

  • transportation,

  • handling,

  • and product condition

passes entirely to the customer.

VRAJOLI shall not be responsible for any deterioration, contamination, or damage occurring after delivery has been accepted.

13. Bulk & Wholesale Deliveries

Large commercial, distributor, dealer, and wholesale orders may require:

  • advance production planning,

  • scheduled dispatch dates,

  • dedicated transport arrangements,

  • or phased deliveries.

Specific delivery schedules for such orders will be communicated separately.

14. Delivery Acceptance

A delivery shall be considered successfully completed when:

  • the customer,

  • an authorized representative,

  • a designated employee,

  • or an appointed transporter

accepts the goods at the delivery location or collects them from VRAJOLI.

15. Shipping Restrictions

VRAJOLI reserves the right to:

  • refuse shipment to certain locations where delivery is not feasible,

  • postpone dispatch where safety or regulatory requirements prevent transportation,

  • or decline shipping requests that may compromise product quality or food safety.

16. Contact Us

For any shipping-related questions or assistance, please contact us:

VRAJOLI

Email: momsfoodjnd@gmail.com

Phone: 9099884000

Business Address: Dhoraji Road , Junagadh

Our team will be happy to assist you with shipping, dispatch, and delivery-related queries.

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