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Refund & Return Policy

Effective Date: 15/07/22026

Last Updated: 15/07/22026

Thank you for choosing VRAJOLI.

As a manufacturer of food products, we are committed to delivering fresh, hygienically packed, and quality-checked products to every customer. Due to the nature of our products, we maintain a strict No Return and No Refund Policy in accordance with food safety and hygiene standards.

By placing an order on our website, you acknowledge and agree to the terms below.

1. No Return Policy

All products sold by VRAJOLI are food products manufactured under strict quality control.

For hygiene, food safety, and quality assurance reasons:

  • Products once sold cannot be returned.
  • Opened or unopened food products are not eligible for return.
  • Partial returns are not accepted.
  • Exchange requests are not accepted.
  • Products cannot be returned after delivery for any reason related to personal preference or change of mind.

This policy helps ensure that every customer receives products that have never been previously handled or returned.

2. No Refund Policy

Once an order is placed and confirmed:

  • Orders cannot be cancelled after processing begins.
  • No refund will be issued after manufacturing or dispatch.
  • No refund will be provided for refused deliveries.
  • No refund will be provided due to incorrect orders placed by the customer.
  • No refund will be provided because of a change of mind after placing the order.

All purchases made through the website are considered final.

3. Manufacturing Process

Many of our products are manufactured, packed, or prepared specifically against confirmed customer orders.

Once production has started, the order enters the manufacturing process and cannot be cancelled, modified, or refunded.

4. Cancellation Policy

Customers may request cancellation only before the order enters processing or manufacturing, subject to approval by VRAJOLI.

Once an order status changes to:

  • Processing
  • Manufacturing
  • Packed
  • Ready for Dispatch
  • Shipped

the order cannot be cancelled.

VRAJOLI reserves the sole right to determine whether a cancellation request can be accepted.

5. Damaged or Incorrect Products

Although every order undergoes quality inspection before dispatch, customers should inspect the shipment immediately upon delivery.

If you receive:

  • a product that is visibly damaged during transit,
  • an incorrect product,
  • or a package with significant external damage,

you must:

  • notify us within 24 hours of delivery,
  • provide your Order ID,
  • share clear photographs of the package and products,
  • and retain the original packaging until the matter is reviewed.

Failure to report within the specified time may result in the request being declined.

6. Review of Claims

All claims are reviewed by our Quality Control and Customer Support team.

Approval of any claim is at the sole discretion of VRAJOLI after verification.

We may request additional information before reaching a decision.

Submitting a claim does not automatically guarantee a replacement, refund, or compensation.

7. Replacement Policy

Where a claim is verified and approved due to an error attributable to VRAJOLI (such as an incorrect product supplied or confirmed transit damage in company-arranged shipping), we may, at our discretion:

  • replace the affected product,
  • resend the correct product,
  • provide store credit,
  • or offer another appropriate resolution.

Refunds will only be considered where replacement or another suitable resolution is not reasonably possible and where required under applicable law.

8. Non-Eligible Situations

Refunds, returns, replacements, or exchanges will not be provided for:

  • Change of mind.
  • Ordering the wrong product or quantity.
  • Incorrect delivery information provided by the customer.
  • Customer unavailable during delivery.
  • Delay caused by customer instructions.
  • Improper storage after delivery.
  • Damage caused after acceptance of delivery.
  • Natural variation in food products.
  • Customer preference regarding taste, texture, or appearance where the product meets quality standards.
  • Orders refused at the time of delivery without a valid reason.

9. Responsibility After Delivery

Once the customer or their authorized representative accepts delivery, responsibility for:

  • storage,
  • handling,
  • transportation,
  • hygiene,
  • and product condition

passes to the customer.

VRAJOLI shall not be responsible for deterioration or damage occurring after delivery has been accepted.

10. Bulk Orders

Bulk, wholesale, distributor, dealer, and custom manufacturing orders are produced specifically for the purchaser.

Such orders:

  • cannot be cancelled after production begins,
  • are non-returnable,
  • and are non-refundable except where required by applicable law or where VRAJOLI determines that an error has occurred on its part.

11. Force Majeure

VRAJOLI shall not be liable for delays, losses, or inability to fulfil refund or replacement requests due to circumstances beyond our reasonable control, including but not limited to:

  • natural disasters,
  • floods,
  • fire,
  • strikes,
  • transportation disruptions,
  • government restrictions,
  • epidemics,
  • power failures,
  • or other force majeure events.

12. Compliance with Applicable Law

Nothing in this policy limits any statutory rights available to consumers under applicable Indian laws where such rights cannot legally be excluded.

Where required by law, VRAJOLI will comply with all applicable consumer protection obligations.

13. Contact Us

If you have questions regarding this Refund & Return Policy, please contact us:

VRAJOLI

Email: momsfoodjnd@gmail.com

Phone: 9099884000

Business Address: Dhoraji Road , Junagadh

Our customer support team will review your request and respond as soon as reasonably possible.

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